Delivery, Returns & Refunds Policy
Last updated: October 2026
Delivery, Returns & Refunds Policy
Last updated: October 2026
1. Delivery Areas
Lazy Scientist Sauces currently delivers throughout the UK.
International delivery may be available by prior arrangement. If you are outside the UK and would like to place an order, please get in touch before ordering. International shipping costs and available delivery options will be confirmed individually.
2. UK Delivery Options & Charges
The following delivery options are available for UK orders:
Delivery servicePrice
Royal Mail Tracked 48 £4.50
Royal Mail Tracked 24 £6.50
Free Royal Mail Tracked 48 for Orders over £45
Free delivery applies to qualifying UK orders with a merchandise total exceeding £45, before any applicable delivery charges.
All delivery options are subject to availability and will be displayed at checkout.
Royal Mail Tracked 24 and Tracked 48 services include tracking and delivery updates. Their delivery timeframes are Royal Mail's estimated aims rather than guaranteed delivery dates.
3. Order Processing & Dispatch
Lazy Scientist Sauces is an independent, small-batch producer. Orders are prepared and dispatched directly rather than through a large fulfilment warehouse.
Orders are normally processed and dispatched within 1–3 working days, although dispatch may occasionally take longer during particularly busy periods.
Working days exclude weekends and UK public holidays.
Where possible, orders are dispatched sooner. Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.
Please note that dispatch time and delivery time are separate. Selecting Tracked 24 does not mean your order will necessarily arrive within 24 hours of placing it.
If there is an unexpected delay affecting your order, you will be contacted.
4. Tracking Your Order
Once your order has been dispatched, you can use the tracking link provided in your dispatch confirmation email to follow its progress.
Please allow some time for tracking information to become active after dispatch.
If your tracking information has not updated or your parcel appears to be delayed, please get in touch and I will look into it.
5. Incorrect or Failed Deliveries
Please ensure that the delivery address and contact details supplied at checkout are correct.
If an order is returned because an incorrect address was provided, or because delivery could not be completed, please contact me to arrange redelivery. Additional postage charges may apply.
If Royal Mail tracking indicates that a parcel has been delivered but you have not received it, please contact me so that the delivery can be investigated.
6. Damaged or Missing Items
Every order is packed carefully, but occasionally things can go wrong in transit.
If your order arrives damaged, incomplete or with the wrong items, please contact me as soon as possible at:
Where possible, include your order number and photographs of any damage or incorrect items.
I will investigate the issue and arrange an appropriate replacement, refund or other remedy in accordance with your statutory rights.
If an order has not arrived, please contact me so that I can investigate this with the delivery provider.
7. Returns & Cancellations
If you change your mind about an online purchase, you generally have the right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013.
To exercise this right, please contact me within 14 days of receiving your order. You will then have a further 14 days to return the goods.
Returned products should be unused, unopened and in their original condition, where applicable.
Unless an item is faulty, damaged or incorrectly supplied, the cost of returning unwanted goods is the customer's responsibility.
Certain exceptions apply to cancellation rights, including sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed, where the relevant legal conditions are met. This may apply to opened food products.
Nothing in this policy affects your statutory rights.
8. Refunds
Where a refund is due, it will normally be issued using the original payment method.
For valid cancellations, refunds will include the cost of standard delivery. If you selected a more expensive delivery option, the additional cost of that upgrade is not refundable.
Refunds will be processed within the legal timeframe. For cancelled orders, this is generally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever happens first.
Where an item is faulty, damaged or incorrectly supplied, appropriate remedies will be provided in accordance with your statutory consumer rights.
9. Contact
For delivery enquiries, cancellations, returns or refunds, please get in touch:
Lazy Scientist Sauces
Email: lazyscientistltd@gmail.com
Website: https://www.lazyscientistsauces.co.uk
Please include your order number wherever possible so that I can deal with your enquiry as quickly as possible.
